Frequently Asked Questions

Members pay $19.99/month and get member pricing on every ball from Storm, Roto Grip, and 900 Global. Drilling to within 1/16" of your specs is included on every ball. Cancel anytime from your account page.

If your ball isn't drilled to within 1/16" of the specs you provide, we'll replace it free of charge. Period. We're confident enough in our drilling to put that promise in writing.

We hand-drill every ball in-house. Capping membership lets us guarantee turnaround time and the drilling-precision promise. Once a state hits 400, you can join the waitlist and we'll notify you when a seat opens.

We're launching in Arizona and California first. If you're in another state, join the waitlist and we'll email you the moment we open there.

Submit the entry form at /giveaway each week. One winner is drawn every Friday and receives a brand-new bowling ball with drilling included, shipped free. The giveaway is open to everyone — no membership required.

Members get a free fitting consultation. You can also upload a photo of your current ball's drill sheet and we'll match it exactly.

Custom-drilled balls cannot be returned for refund, but the free ball guarantee covers drilling accuracy: if we miss your spec by more than 1/16", we replace the ball at no cost.

Most orders ship within 3-5 business days after drilling is complete. Shipping is free on every order. You'll get a tracking link by email.

Stripe-powered credit and debit cards (Visa, Mastercard, Amex, Discover) for both your monthly membership and individual ball purchases.